Surya Prakash Jayanti

I used to work for Satyam computers between 2004-2007. Head of the unit was called AIC - Associate in Charge that means he is responsible for Associate, Investor, Customer. What happened to Satyam was a different story, but what I want to talk about today is Loyalty. Don't tell me the quote, get a dog if you want loyalty, tigers doesn't work for loyalty. We will focus on the concept of Loyalty in terms of AIC (Associate, Investor, Customer). Lot of companies focused on customer loyalty. The culture and principles of these companies are fully focused on customer loyalty only. Investors are happy because of the growth and you got lot of long term investors. The only way Associates are happy is because of the stocks they received and the growth they saw in those stocks. So your Associates are indirectly happy investors. This worked so far, but with COVID19 it started testing this theory of keeping your Customer and investors happy and making your associates happy indirectly ...

Here we are exploring a scenario, what if COVID hit the world 10 year before i.e around 2009 ? Around 2009, we are in deep recession or trying just to come out of recession. World is in negative GDP growth, unemployment rate was around 10%. In 2019 the unemployment rate is 3.6%. Financially all the countries are in dire situations and it would have been catastrophic event for the entire world. Financially, health care wise, technology wise we can neither deal with back to back blows nor well equipped with the technology. As COVID hit in 2019 and humans are well prepared with eCommerce NOW than any time in the history. they are used to ordering online and picking up at store and for delivery. Companies have this kind of systems/sites/infrastructure in place, which is saving people from stepping out of the car in these situations. This is in very early stages during 2009 and online grocery was a thought at that time. It will be very difficult for people to get groceries at home in ...

I understand this is a touchy subject, but lets go with an opinionated approach on how should an org maintain the ratio with respect to developers, testers, architects, Infrastructure, security, Product Owners, Managers, Scrum masters etc., I am talking about typical E-commerce project here, not like ERP projects, Infrastructure, security projects etc., Let me slice this one peel at a time. First let's talk about Product owners and Managers. There is NO role called managers/directors in my idealistic world. Managers or reporting manager are typically owners of one or multiple product/s. Director is nothing but owner of that domain where he has multiple product owners reporting to him. Product owners/Managers are responsible for product vision, roadmap, synchronization with other products. No discussion on developer role, but he is also responsible for operational support, creation and maintenance of infrastructure needed for the project whether K8's or PaaS through orga...

How do you measure the performance of your team ? There are always different ways to measure it, but we are talking about technical teams here. Here are few things I can think of for a development team and some things taken from the book Accelerated. Delivery lead time (less than one hour for changes) Deployment frequency (on demand - multiple deploys per day) Time to restore service (less than one hour) Change fail rate (0-15%)  Adaptability (teams having quick appetite org changes and change of feature requests) SLA's (response less than 15 mins and resolution less than hour) Able to turn on and off configuration for new features or turning off few stores/customers in region. KBYC - Know before your customer (apart from auto recovery based on errors, also knowing before your customer complains) Having a culture where everybody understands computer perform repetitive tasks and humans solve problems. New work should be 50%, unplanned support work 25%, other...

We have been hearing about the negative effects of Corona all this while. Unarguably we have negative effects on HealthCare systems, economy and social life etc., But lets talk about the other side what are the positive effects of COVID19 ? please feel free to add in comments anything you can think of (positives only). Global carbon emissions at all time low ever recorded. Crime rate lowest possible, people are isolating themselves and thinking about their families and themselves. People are spending more time with families , little more time than they like :-) Companies/employees are adopting to remote work. Now companies seriously need to evaluate need for travel. People are praying for their neighbors to be healthy. 99% of people are same page currently, they all don't want to spread virus and control it effectively. Spiritual taste of people improved. Not sure if the cause is fear or more time at hand. wild life is enjoying places otherwise occupied by humans. Peopl...

COVID19 like other major disasters humans faced will definitely change us for good. My projection is, its going to change the way we think and operate. I am pointing out few things I can think of could change potentially because of COVID19 impact on humans. Health Insurance industry might come up with a clause of 'global pandemic' may NOT be covered under general insurance. They might expect governments to cover these unforeseen and mammoth costs. I am not debating good or bad but possible shifts. Travel Insurance can be costly and cover pandemic cancellations and hospitalization/repatriations. Restaurants will be more lean and TO GO based than dine in and ambience. There will be less demand for products and more saving mentality. If 2008 recession changed the world behavior towards saving, COVID19 recession will make saving habits much stronger. People will start holding on to houses, cars, electronics longer than usual, indication of lesser spending. Work from home w...

If you want to understand any new area start with user journey maps. Meeting stakeholders, having 30-60-90 plan, walking through architecture diagrams are helpful techniques. But it is always useful to understand user journey. Understand your user journey. Right from what are user entry points, down stream systems, dependencies, bottlenecks and response SLA's. This understanding at one level above architecture helps you to know what is expectation and it will lead to right questions on your architecture. You should deep dive on to underlying systems, OS versions, metrics, incident trends. Incidents trend will help you in understanding amount of work you are handling, then dive into response and resolution SLA's, this will help you understand the discipline in support. Then try evaluate change success rate. Start diving into opportunities of automation in support. The analytics and trends you built in the first place will help you to find the opportunities for improvement. L...