How do you measure your team's performance ?

How do you measure the performance of your team ? There are always different ways to measure it, but we are talking about technical teams here. Here are few things I can think of for a development team and some things taken from the book Accelerated.
  • Delivery lead time (less than one hour for changes)
  • Deployment frequency (on demand - multiple deploys per day)
  • Time to restore service (less than one hour)
  • Change fail rate (0-15%) 
  • Adaptability (teams having quick appetite org changes and change of feature requests)
  • SLA's (response less than 15 mins and resolution less than hour)
  • Able to turn on and off configuration for new features or turning off few stores/customers in region.
  • KBYC - Know before your customer (apart from auto recovery based on errors, also knowing before your customer complains)
  • Having a culture where everybody understands computer perform repetitive tasks and humans solve problems.
  • New work should be 50%, unplanned support work 25%, other work 25%(meetings, walkups, questions, routing maintenance)
Bottom line is, you own your ops. If you are NOT making your customer requests automated and self-supported, you will NOT have anytime to develop new features.

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